Refreshing Data

The Shape platform continuously refreshes your campaign data to provide the most up-to-date information to optimize your campaigns.

The platform works by placing all your campaigns in a queue and then cycling through them. Refresh rates typically fall between an hour to an hour and a half, although we are always working on reducing our cycle times.

You can take the following steps if you need data refreshed for a budget or a campaign more frequently than noted above.

Refresh Budget

• Navigate to the budget view for your chosen client and budget.

• In the toolbar, find the circular arrow button

• You will see a blue checkbox when the data for all your campaigns in the Budget has been refreshed.

• To the left of the circular arrow, you'll see how long it has been since the budget was refreshed.

Refresh Campaign

• Click on the campaign view for a specific campaign.

• In the toolbar, find the circular arrow button

• You will see a checkbox when the data for your campaign has been refreshed.

• Below the circular arrow, you'll see how long it has been since the campaign was refreshed.

NOTE:

You can only refresh budgets on a budget-by-budget basis.